Job Category: services
Location: Malaysia : Non Location Specific, MY
Division: Services and Support
Are you a motivated individual who enjoys working in a team:oriented environment? Are you passionate about working with customers and solving complex situations? Do you enjoy the thought of being accountable for customer satisfaction and managing the success of a customer's Dynamics AX implementation? If so, here's your opportunity to jump into the fast growing area of Microsoft Dynamics. Come join the Premier Field Engineering (PFE) group within the Customer Service and Support as a Premier Field Engineer for Microsoft.
Based out of Malaysia, as a Premier Field Engineer supporting the Dynamics AX you will your knowledge of AX to each customer through proactive and preventative work to promote organizational health and reduce risk at their site. You will be a key contributor to supporting and acting as an escalation point for Microsoft's most important Dynamics customers across South East Asia.
This role requires the ability to acknowledge opportunities and solve real world customer business problems by leveraging Microsoft Business Applications and technologies. Strong product knowledge of Dynamics AX is required, communication, and customer relations skills are needed to complement product and technical knowledge.
If you are passionate about customer service and the ERP world, look no further, this is for you and we want to hear from you. This highly critical position offers you rich on:going interaction with external Dynamics customers, Dynamics technology teams, sales as well as Services (Premier, MCS, MGSD) and other senior level Premier Field Engineers.
You will maintain Microsoft Dynamics AX product certifications and expand working knowledge of current and pre:released Dynamics AX product, their integration and methods of support delivery, their product support lifecycles, as well as their security risks and remediation. Communicate technical knowledge and recommendations professionally to customers. Respond to sensitive and business critical issues impacting the customer's business or Microsofts relationship with the customer.
Utilizing knowledge of the customer environment, deliver timely and high quality solutions to customer problems and requests focusing on root cause analysis, prevention, knowledge transfer, and opportunity generation.
Manage escalations and sub:cases to ensure timely and high quality resolution of all issues.
Develop understanding of customer IT infrastructure and help build server and network configurations that support optimal performance of our solutions.
Participate in relevant architecture discussion during planning and configuration phases
Develop and implement strategies for providing facilitative support resulting in fewer incidents, increased availability, or accelerated deployments.